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Google Rating
4.9
Based on 285 reviews
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Speedy Hot Water has an excellent record of providing great customer service throughout all areas of the Gold Coast and Brisbane.

Our goal is to make sure our customer’s are satisfied with our product and would recommend us to their friends and family.

Below are just some reviews our happy customers have left for us on Google.

The reviews shown below are genuine reviews of our hot water service submitted to Google.

Albert Sedlmayer
Albert Sedlmayer
05:38 09 Jun 24
On Dec 28 2022 we noticed our hot water wasn't heating up, so I checked our HW cylinder and saw that it was 19 years old and dying. I did some quick research and saw that a heat pump cylinder is most efficient. I searched for a 24 hour replacement service because our cylinder wasn't going to last the night, and found Speedy Hot Water Services. I rang them and shared our details, after which John recommended the EVO270-1, which is just like the research results I had undertaken earlier. This gave me good confidence. John also assured me it could be installed and working today, so I gave him the order. Later that day Matt arrived and installed the unit in our tricky cylinder corner, and it started heating our water again immediately. I was told to get Energex to set my meter to a controlled load Tariff 2 (CT2), which was done a week or so later, and cost me a bit over $100....Update 18 months later:After 18 months of working well we suddenly only had lukewarm water. I checked the Evo heater and it was off, so I turned it on again. Next day and subsequent days it was off again and didn't turn on automatically at all, so I called the Evoheat service. After some elimination questions I was told this unit shouldn't be on a controlled tariff, so I checked the Evoheat website, which clearly stated that a controlled tariff was ok, and Matt had told me to get my CT1 changed to CT2. So I asked Evoheat to make that change but was told that while parts were under warranty, the work warranty had expired after 1 year, and I would need a contractor to do that, so I called John again. This was quite obviously a fault of the heater, for which I was not responsible and had just followed their instructions, but Evoheat would not negotiate. John's quoted price for the work shocked me at several hundred dollars, so I called my local electrician for a comparative quote, who dropped by on his way home and completed that job in just 10 minutes. I have had to remove a star from this review after this experience.
Tracy Lulic
Tracy Lulic
09:56 17 May 24
Evoheat pump 270lt installed by Matt & Mark who went above & beyond to remove our old rusty solar hot water system off the roof to install a stunning new heat pump to help save energy off our bills. Our old 80’s low set house threw them a few curve balls which they hit back with expertise & determination. They worked extra hard to run conduit inside our pitched roof cap to avoid an eyesore & future problems with our roof. True professionals! We appreciate your hard work installing a superior product. Thank you
Colin Dench
Colin Dench
21:53 08 May 24
Fantastic service , rang John at 10 am on a Saturday & unit was installed this morning ( Sunday ) no extra charge for weekends . Great crew of blokes - would definitely use them again
OzVibe
OzVibe
06:39 24 Mar 24
Wow, old fashioned service with a smile and professionalism. I understand now why you have received so many positive reviews for your company and staff. Thanks Matt for a terrific job installing our new Evo 150, nothing was too much trouble for you and clearly showed you are a master of your craft. Our new unit is working like a charm, fast and quiet. Boiling hot water in a flash and I cannot thank you and your company for the quick service, ordered on the day and installed on the same day, unbelievable, so again many many thanks.
Russell Colpoys
Russell Colpoys
01:00 31 Jan 24
We disconnected the gas at our place and needed a relatively quick replacement with a heat pump HWS. John and Christopher were amazing. They turned up exactly when they said they would, wrestled a massive HWS into a very tight spot, hooked it all up and left the place spotless when they finished. I was super impressed. It's hard to find this level of customer service nowadays, especially from tradesmen. Well done and thanks!
Andrew Marshall
Andrew Marshall
06:42 28 Jan 24
Speedy Hot water lives up to their name, rang on a Saturday they came next day ! John was very professional and knowledgeable as well as being down to earth . Would recommend Speedy for any hot water appliances. 🔝🔝🔝🔝
Kev De
Kev De
00:38 15 Jan 24
EVO270L Heat Pump System - Excellent service Matt from Speedy Hot Water Services came and completed the change over from our very expensive to run LPG Instantaneous Rinnai 26E system with a EVO270L Heat Pump. The unit was installed in 3 hours with hot water up to full temp and fully available and working before he left. heated from cold with-in 2 1/2 hours to 60 deg. Water pressure flow was excellent best we have experienced since moved in 16 years ago. LPG was expensive and not economical at all. With the Heat Pump being run from our solar panels the cost to supply our property with hot water will be negligible. The EVO are manufactured and produced locally in Brisbane Queensland another benefit allowing us to support local industry. from time of quote to installation was 5 days extraordinary as other quote requests I'm still awaiting responses. Well done Speedy Hot Water, you have a happy customer here.
Andy P
Andy P
03:38 11 Jan 24
Great service. Quickest, cheapest and most professional hot water specialists in SEQ I've found. Matt arrived next day with a new heat pump unit, going above and beyond on the replacement and rewiring job. These guys have great product knowledge and do very tidy work. Very happy with their work. Thanks guys
Darren xw
Darren xw
08:35 10 Jan 24
After getting a couple of quotes for a hot water system I then called Speedy and after speaking with Matt I booked in.He was straight up with what system would suit my needs best and never did I get the "salesman upsell" speech.He takes pride in his work which isn't always easy to come by, the install looks very neat and the EVO 150 is performing brilliantly.My wife and I are very happy with his work and would recommend him highly.
Felicity Angus
Felicity Angus
02:51 09 Jan 24
Great customer service. Speedy Matt what a legend you are. Our hot water service was replaced within 3 hours and we were only having a service call. I would highly recommend you and your products. Very happy customer. Thankyou
Jia Brooks
Jia Brooks
07:54 03 Jan 24
Matt is super helpful and went above to help sort our problem quickly. Highly recommend his services
Lesley Evans
Lesley Evans
23:41 29 Dec 23
Called Matt as no water coming out of tap. Sent a pic and he was able to help over the phone, no call out. Will definitely call him again if/when there's another problem.
Carol-Anne Somerville
Carol-Anne Somerville
01:44 28 Dec 23
We recently had trouble with our hot water service and John came out on the first visit and it wasn’t our hot water at all it was a metre problem which he fixed until Energex is able to replace. But then my partner fiddled with the thermostat and broke it and this was Friday before Xmas and we didn’t have any hot water (luckily it’s been so hot) but Matt came out Xmas eve in the middle of a storm, all the way from down the coast to Clontarf and replaced the thermostat for us. I couldn’t get over someone coming out Xmas eve. But this was so appreciated by us and he was so helpful. Couldn’t ask for more and would highly recommend Speedy Hit Water Services for anyone who needs! Thank you Matt and John.
Eduardo Lara
Eduardo Lara
03:06 20 Dec 23
Matt was great and professional. He had my old leaky system out and the new one installed very quickly. The installation looks great. Really good work
Anita Kay
Anita Kay
02:38 19 Dec 23
We had Matt and Jacob come and install our new hot water system, they were really fast efficient and tidy, couldn't have asked for better service, especially so close to Xmas. Thanks
Lucky Zeniou
Lucky Zeniou
09:33 01 Dec 23
Thanks Matt, neat, tidy job.
Henry ..
Henry ..
06:43 28 Nov 23
Matt from Speedy did a great job installing out new hot water system. John who provided the quote was also very helpful. Thanks team.
Stephen Newton
Stephen Newton
23:53 19 Nov 23
Speedy was excellent at communication and product knowledge. Matt replaced a continuous gas hot water system with an Evo 270 heat pump. I enjoyed professional and polite service and an impeccable installation, thankyou Speedy and Matt. So glad I used you guys!
Sinisa Pesa
Sinisa Pesa
22:46 05 Nov 23
Called them 7am this morning.8:30am they were at my place and fixed minor issue on our hot water system.Best service experience ever, thank you.
Trudi J
Trudi J
01:04 29 Oct 23
We contacted Speedy on Saturday arvo and spoke to a plumber, he said he would come out on Sunday . My husband spoke to I’m on Sunday over the phone just before he was to come out and told him our hot water was now working and we didn’t mind if he came out just to check it out. But the plumber was so honest , said no need to , just give him a call if it happened again. This is the service you expect. The plumber was upfront and honest. If we have any further problems we will definitely be contacting this company. Thank you for for great service.
Sly Grin
Sly Grin
02:08 24 Oct 23
Matt and Jacob (AKA Zookeeper) did an awesome job replacing the old instantaneous gas system with a new Evoheat. Matt rerouted the gas so we could continue to use the stove and installed a new safety switch in the fuse box. We can now enjoy REAL hot water to the shower on the other side of the house. Everything from the quote from John to the install by Matt and Jacob was hassle-free. Thoroughly recommend Speedy.
Maryam Blizard
Maryam Blizard
00:27 19 Oct 23
Would highly recommend John who was great communicating with, highly professional and did a quality job! We needed to upgrade and relocate our hot water system and John, gave us all our options, excellent advice and we couldn't be more happy with the Evo 270 Heat Pump he eventually installed. It is also a super quiet system which is just what we asked for! Thanks again!
Choppy Chopsta
Choppy Chopsta
06:25 10 Oct 23
Matt and John from Speedy Hot Water are amazing. This is the second time (diff houses) in 5 years I have got them to upgrade my hot water system. Their professionalism and products are seriously amazing. I won’t use anyone else in the future they have business for life. Great te and great prices and work. I seriously recommend them!!
Justin Roden
Justin Roden
23:59 21 Sep 23
I had Matt install an evoheat 270 and we are extremely happy with the performance.Matt is very professional and helpful
Janet Van Homrigh
Janet Van Homrigh
07:53 19 Sep 23
Speedy Hot Water was exactly that. The service was excellent, John took the call and Matt came with a new system the same morning. He did a wonderful job sorting out the old piping and electrical connection and we had hot water within a couple of hours. A really professional job and extremely pleasant as well. The best service I have had from a tradesman in a long time. Definitely recommend them from a very happy customer.
Michael Kosiol
Michael Kosiol
06:18 08 Sep 23
Super speedy service and quality products. Out Hot water tank broke and John installed a new good quality heat pump the next day.
Dennis
Dennis
10:22 30 Aug 23
First class advice and workmanship spoke to a few providers of different systems, was about to go with another brand until I read the promuctreviews on the after service. that us when I found Eviheat 270-1 hotwater system, Speedy Hot water Services called me then called around home to inspect my old system, 2 days later I called and on the Friday we had a new Hotter cylinder Evoheat 270-1 installed, switchboard changed, Look how tidy these guys work. Very happy with the results, I still need to get the wifi to work but that's only because the router is too faraway from the system.
Cherie New
Cherie New
22:34 24 Aug 23
Couldn't be happier! John did an excellent job with the install of our new heat pump and explained the operation so well. I highly recommend this company.
Christi Organ
Christi Organ
10:57 21 Aug 23
Speedy hot water was great and so was speedy Matt very happy with our Evo pump hot water so farspofar
Charles Wei
Charles Wei
10:08 17 Aug 23
My old hot water system was leaking due to subside. The original installer came the other day with a fairly high repair & replacement price. Luckily, I quote online that this team offered a quite reasonable quote and the same day installation. They done a great job and explained the system till very detail. Thank you, Matthew, for your hard working today, and I suggest anyone needs hot water system solution give them a call.
Julie Saville
Julie Saville
22:34 16 Aug 23
We woke up to no hot water. Rang the number on the hot water service and got Matt. How lucky were we! He ordered the new one and was there that afternoon to install. Very tricky installation in a unit. Then I mentioned we had one in the kitchen and on inspection we found that was leaking badly so Matt ordered one for there. He had to cut out part of the kitchen cabinet to get it out. The new kitchen had been built around it. Next day he was back installing that one and fixing the tap for a lady two doors down. No complaints from Matt as to how difficult a job this has been. He is warm and friendly and strong and smart. We could not have got a better person to do this. He is a plumber, electrician and gas fitter! Great service. Thank you Matt.
Ty Laird
Ty Laird
08:48 10 Aug 23
Matt went above and beyond to install our EVO270 in Robina. Moved the old one and setup the new one outside and everything required to install it. Amazing job and a great person.
Aliyah Harrison
Aliyah Harrison
23:23 09 Aug 23
Matt installed our new heat pump hot water system back in May after the old system blew.The upfront cost was a little more than what we were wanting to pay but BOY did we see a huge difference in our electricity bill!! System is surprisingly quiet and great quality.Matt was really friendly and he was more than happy to answer any questions we had. He was a super efficient getting the install done and left no mess behind which is always appreciated!
Alison Dougherty
Alison Dougherty
08:43 06 Aug 23
Matt you deserve a metal thank you so much for your work which got our hot water flowing you made our night and on a Sunday at that💕 thank you a million times I can see you aee a brilliant guy 😊😊😊😊😊 if there were more stars I would have given the most I could ❤️
Bobbie-jo Old
Bobbie-jo Old
07:31 06 Aug 23
Mathew, Mathew, Mathew you are the MAN! Love ur work !! Keep the hot water flowing 😉
Des Campbell
Des Campbell
07:59 11 Jul 23
Matt was quick to respond to my call to fix my 93 year old mother’s hws , highly recommend , hot water service was up and running by after lunch.
Ray G
Ray G
00:19 10 Jul 23
Quotation and subsequent installation was extremely quick following my initial query with a great explanation as to why they were recommending a certain system for our house and usage history.Matt was very quick and efficient and left the work area spotless when he was done.A couple days after installation we ran into an issue with the system not getting power (Energex issue, not the installation) but I again got Matt on phone and he correctly identified the issue within 30 seconds and gave me the right information to get it sorted even though it was nothing to do with the system itself (just that extra depth of knowledge and awareness).All round excellent experience with Matt and the team.
Wendy Tippett
Wendy Tippett
01:41 09 Jul 23
Matt was amazing. 15+ year old system tripped the power late Friday afternoon. Called Speedy and spoke to Matt. He was here first thing Sunday to install our new Evo270 system. He was friendly, efficient and very helpful explaining it all to us. Can't wait to reap the benefits of a more efficient system!
Sharney Rowe
Sharney Rowe
22:01 05 Jul 23
When our hot water system played up for the 4th time in a few years we were reluctant to replace it due to cost - but it is the best thing we ever did. Matt from Speedy Hot Water was at our place on time with our new Evoheat 270lt (within 24 hours of our first contact - which is what you want when its winter and you have zero hot water). Matt had no issues with the extra work needed to ensure the system was installed correctly and spent the time to show us how it all worked. Not only did it increase the temperature of our hot water it also increased the pressure - we didn't know how good we could have it !!! 100% happy with our decision to replace rather than try yet again to repair ..
Carol Ronken
Carol Ronken
21:59 05 Jul 23
I cannot recommend Speedy Hot Water Services highly enough. I had an emergency situation with an old indoor system that began leaking. John popped out in the morning and provided a quick and more that reasonable quote to remove the old system and install a system (EvoHeat 270) outside. Matthew called in the afternoon and worked until after 7:00pm to install. I felt so bad, as the job was tougher than first thought (double brick exterior), but am incredibly grateful I called Speedy.Both Matt and John were incredibly professional, were able to answer any questions I had, and went above and beyond to help.
Leo Hopkinson
Leo Hopkinson
06:54 30 Jun 23
Matt came out to supply and install an EVO270 Hot Water System. He did a great job, was friendly and explained how the system works. He even did some extra plumbing that wasn't part of the job for no extra cost. I would definitely recommend him and will use him again if required.
Geoffrey Jones
Geoffrey Jones
00:46 27 Jun 23
Matt and Tanya gave very prompt and efficient service re installation of Evo Heat hot water heater. Evo Heat Pump heater has been excellent. Thought we had a problem with the heater though and after talking with technical support was referred to Matt at Speedy. The problem was not the heater and it was resolved after following Matt’s advice over the phone. Much appreciated Matt.
Christopher Sc Schaepman
Christopher Sc Schaepman
11:45 24 Jun 23
Shout out to Matt from Speedy Hot Water Systems who arrived the next day and installed our new hot water system, he went above and beyond to make sure everything was working and installed correctly. Cheers
Chris McMahon
Chris McMahon
14:56 21 Jun 23
Matt and John went above and beyond installing my hot water systems. I ordered an EvoHeat 150 HWS to replace an old leaking electric unit. The very day Matt turned up to install it, my other HWS system died. Instead of just completing the first system as arranged, he organised for a 2nd unit to be delivered within hours. He completed the first install and then with John, completed the 2nd install all on the same day, working until 6:45pm. The new units look great and I'm looking forward to saving money off my power bills with the new heat pump units.
Paul Sullivan
Paul Sullivan
03:52 19 Jun 23
Matt from Speedy Hot Water Services installed our new Evo270-1 hot water system. Great communication, efficient service, answered my numerous questions, explained heat pump system how it worked, set up to run with my current solar system.You could not have hoped for better. Very professional service from email contact & initial quote, phone contact to answer extra questions to personal install.Highly recommend
Neil Holm
Neil Holm
04:24 30 May 23
Had a new heat pump hot water system installed yesterday. Matt communicated well before the installation. He and Tanya arrived on time. The installation was efficient and considerate. They went the extra mile in building a strong foundation for the unit and tidying up afterwards.
Craig Prettejohn
Craig Prettejohn
02:13 21 May 23
Amazing service messaged the night before and the next morning had a new hot water system installed.

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